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How gigatoto Handles Your Personal Data

Your account information, transaction records, and wallet details — including deposits and withdrawals via DANA, OVO, and GoPay — are handled under a clear privacy framework that we maintain and update as our platform evolves.

Account Data ProtectionDANA, OVO, GoPay Transaction PrivacyCookie & Device ControlsData Access RightsContact Path for Privacy Requests
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gigatoto How gigatoto Handles Your Personal Data
DATA HANDLING STANDARDS

Six Ways We Protect and Respect Your Data

Privacy at gigatoto is not a single setting — it runs across account security, payment handling, cookie controls, data retention schedules, and the way we respond when you ask questions about your own records. The six areas below cover the practices we apply consistently so your data stays accurate, accessible to you, and protected from misuse.

Account Security Layer

Every account login passes through OTP verification sent to your registered mobile number. Session tokens expire after inactivity, and we flag login attempts from unfamiliar devices.

Payment Data Isolation

Your DANA, OVO, and GoPay wallet references are stored separately from your general account profile. When a transaction is processed, only the payment processor handling that specific wallet rail receives the identifier it needs — we do not pass your…

Cookie Controls

We use session cookies to keep your account active while you browse the lobby, and analytics cookies to understand which sections you visit most. You can adjust cookie preferences through your browser settings.

Data Retention Schedule

Transaction records are kept for a period required by our operational and compliance obligations — after that period, records are archived or deleted depending on their category. Account profile data is retained for as long as your account is active.

Your Right to Access and Correct

You can request a copy of the personal data we hold about you at any time. If any detail is wrong — your contact address, linked mobile number, or wallet reference — you can ask us to correct it.

Privacy Policy Updates

When we make meaningful changes to this policy, we post a notice inside your account dashboard and update the revision date at the bottom of this page.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request access to your stored data, ask us to correct inaccurate records, or raise a concern about how your information is handled, our support team is the right first contact. You can reach us through live chat inside your account dashboard, by email at our dedicated privacy address, or through the help centre linked from the main menu. We aim to acknowledge all privacy-related requests and begin reviewing them promptly — response times may vary depending on the complexity of the request and the volume of queries we receive at the time.

Live Chat Support Open your account dashboard and tap the chat icon to connect with our support team. This channel is available around the clock and handles data access requests, correction queries, and general privacy questions about your account, wallet links, and transaction history.
Email Privacy Request Send a written privacy request to our dedicated support email address found in the help centre. Include your registered account name and the nature of your request — data access, correction, or deletion — so our team can locate your records and respond with the right steps.
Help Centre The help centre, accessible from the main menu without logging in, contains answers to common privacy questions and links to our formal request forms. It covers topics such as how long we retain account data, how your DANA or OVO wallet reference is stored, and how to update your contact details.

Common Questions About Your Privacy on gigatoto

The questions below cover the privacy topics our account holders ask about most — from how long we keep transaction records to what happens to your DANA or OVO wallet reference when you close your account. If your question is not covered here, reach out through live chat or the help centre email.

During registration we collect your name, mobile number, and email address. When you link a payment method — DANA, OVO, or GoPay — we also record that wallet reference. We do not collect your wallet PIN or banking password at any point in the registration or deposit flow.

Your wallet reference — the mobile number or account ID linked to DANA, OVO, or GoPay — is stored in an isolated data layer separate from your general account profile. It is accessed only when you initiate a deposit or withdrawal, and is not shared with any party outside of the payment processor completing that specific transaction.

We share data only with the processors needed to complete your transactions — the rails behind DANA, OVO, and GoPay — and only the data those processors require for that specific transaction. We do not sell, rent, or trade your personal information to third parties for advertising or marketing purposes.

Transaction records — deposits, withdrawals, and their timestamps — are kept for the period required by our operational and compliance obligations. Once that period ends, records are archived or permanently deleted depending on their category. You can request a summary of your transaction history through live chat or the help centre at any time.

Yes. Send a data access request through the help centre email or via live chat in your account dashboard. Include your registered name and account reference so we can locate your records accurately. We will compile and deliver the available data to your registered email address after verifying your identity.

When you close your account, your active profile is deactivated. Transaction records and identity verification data are retained for a period required by our operational obligations, then deleted or anonymised. We will confirm the retention schedule specific to your account at the time you submit a closure request.

Log in to your account, go to account settings, and edit your contact details directly. For changes to your linked wallet reference — such as switching the mobile number tied to your OVO or GoPay — contact our support team through live chat so they can verify the change and update the record securely.

We use session cookies to keep you logged in while you browse, and analytics cookies to understand lobby navigation patterns. You can disable analytics cookies through your browser settings without affecting your ability to log in or complete transactions. Session cookies are required for account functionality and cannot be disabled without ending your session.

When we make material changes to this policy, a notice appears inside your account dashboard and the revision date at the bottom of this page is updated. We recommend reviewing this page periodically. Continuing to use your account after a policy update indicates you have read the revised terms.

Start with our live chat support inside your account dashboard — this channel is available around the clock and can escalate formal privacy complaints to the right team. Alternatively, send a written complaint to the privacy email address listed in the help centre. We aim to acknowledge complaints and outline the next steps in our response.

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